LEGAL INFORMATION

LUXE ROYAL TRANSPORT LLC

Professional Transportation. Transparency. Trust.

Effective Date: October 13, 2026
Location: Houston, Texas, USA

Welcome to Luxe Royal Transport LLC. We are committed to providing professional transportation services while maintaining transparency, respecting customer privacy, and establishing clear terms for every reservation.

By accessing our website or booking our services, you acknowledge the applicable policies outlined below.

01. PRIVACY POLICY

Information We Collect

When you visit our website, contact us, or make a reservation, we may collect the following information:

Full name and contact information
Email address and phone number
Pickup and drop-off locations
Flight information and travel itineraries
Reservation details and service preferences
Payment and transaction information
Website usage and technical information

How We Use Your Information

We use customer information to:

Process and manage transportation reservations
Communicate booking confirmations and service updates
Coordinate pickups, drop-offs, and special requests
Process payments and issue invoices
Respond to inquiries and customer support requests
Improve our website and customer experience
Comply with applicable legal obligations

Information Sharing

Customer information may be shared with trusted service providers when necessary to complete a reservation, process payments, operate our website, or provide transportation services.

These providers may include booking platforms, payment processors, website hosting services, and communication platforms.

We do not knowingly sell customer personal information. Any data sharing or advertising practices must be accurately reflected in this policy.

Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, analyze usage, and improve the browsing experience.

Visitors may manage cookies through their browser settings and any cookie preference tools provided on the website.

Data Security and Retention

We take reasonable measures to protect personal information against unauthorized access, disclosure, or misuse.

Customer information is retained for as long as reasonably necessary for business operations, legal compliance, dispute resolution, and applicable recordkeeping requirements.

Your Privacy Rights

Depending on applicable law, customers may have rights to request access to, correction of, or deletion of their personal information, as well as certain choices about its use.

Privacy requests may be submitted to:

luxeroyaltransport@gmail.com

02. TERMS & CONDITIONS

Reservations and Confirmation

All transportation services are subject to availability and booking confirmation.

Customers must provide accurate information, including pickup addresses, destinations, contact details, passenger counts, luggage requirements, and flight information when applicable.

A reservation is considered confirmed only after the customer receives confirmation from Luxe Royal Transport LLC or its authorized booking system.

Payments and Pricing

Transportation rates are calculated based on the selected service, vehicle, distance, duration, and applicable booking conditions.

Additional charges may apply for services such as:

Additional stops or route modifications
Extended waiting time
Tolls and parking
Airport or cruise terminal charges
Special service requests
Excessive cleaning or vehicle damage

Any applicable charges will be disclosed as required by law and the booking agreement.

Payments may be processed securely through authorized third-party payment providers.

Passenger Conduct

For the comfort and safety of all passengers and chauffeurs:

Smoking and vaping are prohibited inside the vehicle.
Illegal activities and prohibited substances are not permitted.
Passengers must comply with applicable seat belt and transportation safety requirements.
Abusive, threatening, or dangerous behavior may result in termination of service.
Passengers are responsible for damage they cause to the vehicle, subject to applicable law.

Service will be provided without unlawful discrimination, including compliance with applicable accessibility and service animal requirements.

Children and Safety

Children must be transported using age- and size-appropriate safety restraints as required by Texas law.

Customers should request child safety seats in advance when needed. Availability and any applicable fees must be confirmed before service.

Service Delays

We make reasonable efforts to provide punctual transportation. However, arrival times may be affected by traffic, weather, road closures, flight changes, mechanical emergencies, or other circumstances beyond our control.

Customers will be informed of significant service disruptions whenever reasonably possible.

03. CANCELLATION POLICY

We understand that travel plans may change. The following cancellation terms are intended to provide clarity and fairness.

More than 12 hours before pickup:
No cancellation fee.

Between 6 and 12 hours before pickup:
25% of the total reservation amount.

Between 2 and 6 hours before pickup:
50% of the total reservation amount.

Less than 2 hours before pickup:
100% of the total reservation amount.

No-shows:
Up to 100% of the total reservation amount may be charged.

Cancellation requests must be communicated directly to Luxe Royal Transport LLC through an authorized contact method.

Special events, extended hourly reservations, and customized transportation arrangements may have separate cancellation terms when clearly disclosed and accepted during booking.

Any mandatory refund rights under applicable law remain unaffected.

04. REFUND POLICY

Refund eligibility depends on the circumstances of the reservation, the cancellation policy, and applicable law.

Eligible refunds will be issued to the original payment method whenever possible.
Processing times depend on the payment provider and financial institution.
Services already completed are generally non-refundable, except where required by law or otherwise agreed.
If Luxe Royal Transport LLC cancels a confirmed reservation and cannot provide an acceptable alternative, the customer will receive a refund of amounts paid for the unprovided service.
Billing disputes should be reported promptly using the contact information below.

All refunds remain subject to applicable consumer protection requirements.

05. LIMITATION OF LIABILITY

Luxe Royal Transport LLC strives to provide safe, reliable, and professional transportation.

To the extent permitted by applicable law, the company is not responsible for losses arising solely from circumstances outside its reasonable control, including severe weather, government road closures, or unexpected disruptions.

Customers are encouraged to check their personal belongings before leaving the vehicle.

Any limitations of liability are subject to applicable law and do not exclude responsibilities that cannot legally be limited or waived.

06. THIRD-PARTY SERVICES

Our website and reservation experience may integrate third-party platforms, including:

Squarespace for website hosting and functionality
RideSync for transportation reservations and booking management
Authorized payment processing providers
WhatsApp and other communication services

These providers may maintain independent privacy policies and terms governing their services.

Customers are encouraged to review the policies of third-party platforms when interacting with them.

07. WEBSITE CONTENT & INTELLECTUAL PROPERTY

Unless otherwise indicated, the Luxe Royal Transport LLC name, original branding, website content, and company-owned materials are protected under applicable intellectual property laws.

Unauthorized reproduction, distribution, or commercial use of company-owned materials is prohibited without prior written permission, except as otherwise permitted by law.

08. POLICY UPDATES

Luxe Royal Transport LLC may update these policies to reflect changes in business practices, technology, or legal requirements.

Updated policies will be published on this website with a revised effective date.

Changes to an existing confirmed reservation will be governed by the terms applicable to that booking unless otherwise agreed or required by law.

09. CONTACT INFORMATION

For questions about reservations, cancellations, payments, privacy, or these legal policies, please contact: